Complaints Procedure
Our Business is to look after your Business.
Our Commitment to You
At Axiom Energy we appreciate our customers giving us feedback on their experiences allowing us to continue to improve the services we provide.
Our Complaints Process If we do get it wrong, once you have brought it to our attention, our obligation is to address your concerns in a timely, sympathetic, and effective manner.
You can register any get in touch with us via the following:
Email: info@axiom-energy.co.uk
Leicester Tel: 0116 4784 330
National Tel: 0330 9120 647
Once we receive your feedback, we are committed to reviewing your comments and acknowledging them within three days.
We will always do our best to find a satisfactory solution to your complaint, if further action is required, we will contact you directly and find a solution to either resolve or pursue matters further.
Where matters aren’t resolved, and the correct escalation processes have been followed customers can escalate the matter further by issuing a ‘Deadlock Letter’. Please note before going to the Ombudsman you need a ‘letter of deadlock or final response’ from the company with whom you have a dispute with and the matter hasn’t been resolved for 8 weeks.
Ombudsman Service works impartially and is a Free service for consumers.
Escalating complaints can be done by: Email, Phone, or Posts
OS contact details for Ombudsman Services:
Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
Phone: 0330 440 1624
Email: enquiry@ombudsman-services.org
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